LV= has over 5,700 employees 17 UK offices. The Ipswich office is a major claims handling centre for the firm’s motor insurance business, dealing with customer and third party claims including vehicle accent repairs and write-offs, fire and theft, personal injury and property claims. It is the firm’s centre of excellence for commercial motor insurance, including company car fleets, vans, trucks and private hire vehicles.
LV=’s presence in Ipswich began with its acquisition five years ago of the former Highway business, which at the time had around 90 people in the town. After a period of steady growth, the total has increased with a target of 450. Ipswich is now the second-largest claims centre within the group, the largest being in Bournemouth.
Announcing the latest 120 person expansion in Ipswich, Peter Horton, the mutual firm’s chief operating officer, said Ipswich was chosen from among a number of options as a location for expansion because of the quality of the existing team’s performance. He was aware of Ipswich as a major centre for insurance and he praised the “spirit and calibre” of the team at the LV= offices, and the high staff retention and low absenteeism figures being achieved
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